fbpx

Ventor App FAQ

Every day we receive a dozen emails with different questions, requests, and wishes. Thank you for being actively involved in our project! We decided to collect all frequently asked questions in one place. Let’s go!

Can I try the app before purchase?
What Odoo versions are supported?
Do you have hardware requirements?
How do I buy Ventor licenses?
What is the difference between the PRO version from the site and Google Play version?
Where can I find Ventor guides?
How can I renew Ventor licenses?
How can I manage the licensing and activation? Do I activate it per device?
How can I switch my Ventor license to my new device?
Do you offer a white-label version?
I need a new feature. Is it possible to develop it?
Can I hide some menus from users?
Can I participate in the translation of the app?
When is the IOS version expected?
How to configure the pick locations?
Where do I find the Privacy Policy model?

Can I try the app before purchase?

Yes, you can. Click here to download

 

What Odoo versions are supported?

Ventor app supports Odoo v8-v14 Community and Enterprise.

 

Do you have hardware requirements?

Ventor app works on any Android Handheld scanner or another device with Android 5.0 and higher (it partially supports Android 4.1+). Technical requirements are next:

  • 2Gb of RAM (better to have 3Gb)
  • Android 5.1+ (better to have 7.0+)
  • 4-inch screen (better 5″+)

As an official Zebra partner, we recommend using the newest devices provided by Zebra Technologies: TC21/TC26, MC3300, etc. However, you are not limited by one supplier. Check out Newland, Honeywell, CipherLab, ScanSKU, etc.

Windows OS is not supported!

 

How do I buy Ventor licenses?

First of all, you need to create a new account. After that, you can add any amount of licenses into the shopping cart. You can buy licenses using Stripe (paying with a card) or bank transfer (payment from a company).

 
 

What is the difference between the PRO version from the site and Google Play version?

There are no functional differences. However you can’t customize Google play version at all. Additionally you will not get access to license management to activate or deactivate devices remotely for your employees.

From the other side with Google play version you will be able to use 1 key for 3 personal devices under the same Google account. So, if you don’t need customizations and you work in small familly business then go with the Google play version.

If you want to add some features in the future or you have employees, you need to buy the PRO version from our website here

Where can I find Ventor guides?

You can download Ventor Quick Start Guide here. This guide will help you start working with the Ventor mobile app for Odoo Inventory.

 

How can I renew Ventor licenses?

Log In on the https://ventor.app using your account -> Go to “My Licenses” -> Choose the license and click on the button “Renew for 1 year” -> Go through the payment process.

 

How can I manage the licensing and activation? Do I activate it per device?

Yes, you can do it. You can buy X licenses and then activate them per device using a license code. For example, you buy 10 licenses. We send you the license’s code: 123-456-789. You may activate it for any 10 android devices. You can manage all activated devices in your personal account.

 

How can I switch my Ventor license to my new device?

Log in on the https://ventor.app using your account:

  • Go to “My Licenses”
  • Choose the license and click on the button Manage
  • Choose your device from the list and click deactivate.

After that, you can use the license on another device.

 
 
 

Do you offer a white-label version?

In most cases, partners are asking for changing the logo. It’s free and you can do it with our free Odoo app. So you can have a custom look and feel of the application. But we don’t provide the source code to be resold as a completely other product.

 

I need a new feature. Is it possible to develop it?

Custom development service is available for any user. Drop us an email with a business description. We will estimate the effort and you can give a green light after the payment.

 

Can I hide some menus from users?

Yes, you can fully manage access rights per user and show only needed menus (e.g. Warehouse operations and Inventory Adjustments only). For this, you need to install our free Odoo app for ventor access rights management and make a configuration per user on the Odoo side.

 

Can I translate the app to another language?

By default, the app works with the default device’s language. In most cases it’s English, but if you have French / German language on your phone (handheld), you will see translation ON. Drop us an email if you want to participate in translation. We will add you to the close group of translators.

 
 

When is the IOS version expected?

Ventor app has no iOS version and we won’t do this. The app was developed to work with mobile computers (connect barcode scanners and handheld terminals to Odoo Inventory), not phones. If you need to use it on your phone, it should be an Android phone (connects your mobile camera as a barcode scanner to Odoo).

 

How to configure the pick locations?

In order to pick products by zones, you need to configure Warehouse routes in Odoo that will combine all lines from one warehouse zone into one picking. Watch the video – https://youtu.be/yS9-FoBsbUE (1:40 – 7:30). Then you can open these transfers in the Ventor app and process the pickings in a particular zone. You can also assign pickers to related transfers.

Where do I find the Privacy Policy model?

You can find the document here Privacy Policy


Please if you did not find the answer to your questions drop us an email at hello@ventor.app

Photo by Evan Dennis

44 Comments:

  • Mazhar Iqbal Rana on November 18, 2014 at 9:19 am Reply

    Good Day…I have checked various resources througout the internet where you can deploy Odoo ona single machine with multiple instances with ofcourse different ports..

    But is it possible to deploy odoo online using one public ip but with multiple instances?

    Like forexample I will have abc.odoo.com/ist and abc.odoo.com/2nd… Is it possible? Port will surely remain 80 but instances may be multiple?

    I tried somehting like apache2 or wsgi but couldnt succeed..

    Please Guide

    Thanks

    • Oleg Kuryan on November 25, 2014 at 7:57 pm Reply

      Hi Mazhar,

      It is possible to configure such a setup. Note that it will work slightly differently from what you described. It will use subdomain instead of URL.
      That is actually how Odoo SaaS works. It takes not more than 9 hours in order to configure such setup.

      Thank you for your question.

  • Kevin on January 12, 2015 at 2:45 pm Reply

    Any update to the iOS development progress? This app is sorely needed. With the new CMS, Odoo has become a very attractive platform that I can’t ignore any longer. Hope to get some good news soon!

    • Oleg on January 24, 2015 at 9:22 pm Reply

      Hi Kevin, I will send to you our iOS proposal. Soon will plan to statr a fundraising campaign. The development of this application is very expensive. Thank you for your question.

  • Eddy on April 10, 2015 at 4:26 pm Reply

    Updates? We would love this as an iOS app.

  • Danilo Vasquez on June 20, 2015 at 6:58 am Reply

    When will the ios app be available?

  • June on September 8, 2015 at 8:33 am Reply

    Yes, what about iOS app? any news?

    • Administrator on October 27, 2015 at 9:53 am Reply

      Hello June,

      we are thinking about iOS version, but we have not enough requests to start development. At least for now, but if you have at least 200-300 users/potential customers we can discuss how to speed up development.

      Another big reason why we use android OS only is because professional equipment for warehouses supports Android OS (computers, terminals, barcode scanners, high protected mobile phones etc). We are Zebra (Motorola) official partner and provide their equipment to all Rainbowchain™ (WMS for 3PL companies based on Odoo 8 – rainbowchain.com) and Odoo customers that have warehouse.

      All those devices work with android (old ones work with Windows).
      This equipment uses around the world as the best solution in supply chain industry.

  • ahmed on November 2, 2015 at 12:08 pm Reply

    i need to get the app feature before buy , i need it in pdf or send me link for the app featues

  • Manuel on December 9, 2015 at 7:35 am Reply

    Good day

    I have just installed the app and would like to test it against a real database. I remember back in 2014 I was able to test it against my own server for a trial period, but I don’t see that option any longer in the new version, that seems forced to a fixed DB and Demo_User.

    I wanted to show the app to a possible customer, would it be posible to test it against the customer own DB?

    Thank you

  • Manuel on December 9, 2015 at 11:19 am Reply

    Thank you for your answer.

    I tested it a year ago on an Xperia Z1 just out of curiosity, and now I have a customer interested in purchasing a license, so I’m trying to install it in a PC using Bluestack (Android emulator) so I can project on a big screen for demo and training of the customer. This PC is a completely different device than the one I tried a year ago.

    I did install mERP on Bluestack through Play Store, but I can’t find where can I select another user or another connection, it seems I’m stuck at the Demo_User and demo DB. Maybe I’m doing something wrong, just can’t find where to change connection and user.

    • Administrator on December 10, 2015 at 1:27 pm Reply

      Hello, Manuel, the only one problem that you can have is using the same google account.
      As I mentioned before the app remember that you use:

      1. Device
      2. Google account

      So if you change a device but download the app from google play using the same google account (to have access to the Google Play you need to have Gmail account). Please try to create a new google account, log in with it on your new “device” and try to download mERP again using the new account.

      Let me know if you need help.
      Thank you.

  • Alin Miclea on January 11, 2016 at 10:33 am Reply

    Hi,
    We have a customer that plans implementing Odoo and needs MERP Warehouse mobile application. Odoo has lounched version 9, so we need to know if you plan in supporting this version and it would be great if we could get an estimated date for this.
    Thank you.

    • Administrator on January 11, 2016 at 12:38 pm Reply

      Hello, Alin,

      mEPR and mERP Warehouse supports Odoo 9. There are a few modules that not work properly (like discuss), but we’ll fix it soon.
      Warehouse part works very well. You or your customer can test the app on Google Play – http://bit.ly/merp-warehouse-gp

      Please drop us a mail – hello@xpansa.com
      We’ll discuss all the details.

  • Adrian Rap on January 21, 2016 at 11:57 am Reply

    Hello, I am also interested in mEPR for iOS.
    In today’s world (2016!), we’re used to accessing our cloud information on any platform on the go. Not having it on mobile is a deal breaker, and opportunities for another market segment(like me) will be forced to look into other services that can offer that.
    Nonetheless, I trust that you’ll finalize it with great success soon (I see comments since 2014..)
    Thank you and all the best.
    AR

    • Administrator on January 24, 2016 at 8:20 pm Reply

      Hello Adrian,

      unfortunately, we have not iOS version. Around 10% of all requests related to iOS version. It’s too low to develop the app because of complexity and costs. We should receive more requests to think about iOS. We are an official Zebra (Motorola) partner. Zebra devices such as MC3200 and MC40 (mobile computers, barcode printers, barcode scanners, RFID tag etc.) works on android OS only. That is another reason why we work with Android OS only (at least now).

      Now we are working on offline mode feature. It’s complex feature, but a lot of people ask us about it.
      Hope to release the first version in April 2016.

  • Pranab on April 6, 2016 at 6:23 pm Reply

    Hi,
    My Customer is one of the biggest Retailer in US and would like to implement Odoo Warehouse management system, but I am not sure whether Odoo 8 or ver 9 supports handheld devices for pickers to carryout their tasks remotely in the warehouse?. Please clarify. Not sure, whether Odoo WMS application can be opended in a hendheld devices in a Wireless environment??

  • jim on June 26, 2016 at 11:04 pm Reply

    Hi,

    I am using an “Google free” Adroid (Cyanogenmod) Device with no access to Google Play, no GMail and no other Google Services. Is it possible to use your MERP App anyhow?

  • Nelson Ramírez on February 13, 2017 at 9:53 pm Reply

    Hi,
    Any News on IOS? Updates?

    • Vasilij Puntus on February 15, 2017 at 1:13 pm Reply

      Hello Nelson,
      we are not planning to start development for iOS. Unfortunately, we haven’t enough requests, at least for now.

      Another big reason why we use android OS only is because professional equipment for warehouse operations supports Android OS (mobile computers, barcode printers, barcode scanners, RFID tag etc.).
      This equipment uses around the world as the best solution in supply chain industry.

      But if you have 200-300 users/potential customers we can discuss how to speed up development.

      Thank you.

  • Simon Brash on February 21, 2017 at 10:29 pm Reply

    I’m commenting to show my interest in iOS development for this product.

  • mERP – Odoo Mobile Application on March 3, 2017 at 7:02 pm Reply

    […] FAQ […]

  • M.devries on June 8, 2017 at 6:31 pm Reply

    What is the differences between the mERP app and the mERP Warehouse app ?
    We like to use a Android smartphone as a barcodescanner for example inventory and all other items in Odoo community edition 9 for example.

    How must i understand your definition, can you give us an example ? Direct connection to Odoo ?

    “mERP” is only Odoo mobile app that can access to all Odoo modules even custom ones.

    “mERP Warehouse” allows to manage Odoo WMS and use android phone or tablet as a barcode scanner with a direct connection to Odoo.

  • Vasilij Puntus on June 8, 2017 at 9:33 pm Reply

    Hello,
    mERP is the app that can access to all Odoo modules (even custom ones). You can say mERP is the fully fledged Odoo in your mobile pocket device.

    mERP Warehouse is a special app that can be installed on a professional barcode scanner such as MC32, MC40 or Symphone N2S and connect you to Odoo instance. Then you can use the scanner for all warehouse operations like goods receiving, inventory, internal transfers, delivery etc. The app can be used on Mobile devices as well.

    mERP Warehouse includes mERP.

    You (or your customers) can download 7 days Trial from merpapp.com. But for our partners, we provide one license for demo and tests for free.

  • mERP – Odoo Mobile Application on January 22, 2018 at 1:07 pm Reply

    […] Check out the full list of devices supported by mERP Warehouse […]

  • mERP – Odoo Mobile Application on January 31, 2018 at 7:48 pm Reply

    […]   This month, we have expanded the list of scanning devices supported by mERP Warehouse app. You can now use 10 new Zebra professional barcode scanners along with all our other supported devices. […]

  • lee on April 26, 2018 at 3:01 pm Reply

    Hi,

    Is odoo version 11 now supported? Thanks

    • Administrator on April 27, 2018 at 8:33 am Reply

      Hi Lee,

      the mERP and Ventor apps support Odoo 11.
      Due to a lot of changes in Odoo 11 some features might be not the same as on Odoo 10.
      Also, some issues still might be there.

      I suggest downloading the test app from the home page or Google Play.
      Test then and if you have any issues let me know.
      We will help you.

      Thanks.

  • Sergio on June 19, 2018 at 5:45 pm Reply

    hereby also interest for 10 users in an iOS app, your Android version will be evaluated this week 😉

  • mERP (Odoo Mobile) & Ventor apps on November 30, 2018 at 6:28 pm Reply

    […] FAQ […]

  • Mohamed ELmassry on December 1, 2018 at 3:39 pm Reply

    Hello mERP Administrator
    As you said one of the main reasons prevent you from developing IOS version is device compatibility. (because professional equipment for warehouse operations supports Android OS – mobile computers, barcode printers, barcode scanners, RFID tag etc.
    As I know this is used for Ventor (formerly mERP Warehouse). Why you don’t provide MERP for both IOS and Android but Ventor just for Android?

    • Administrator on December 3, 2018 at 10:33 am Reply

      Hello Mohamed,

      the iOS version required a lot of investments in development.
      We have just a few requests about the iOS version, so it’s not reasonable to develop.

      We are open to discussing the development of the iOS version in case of investments from any company.
      Thanks.

  • Rafa on January 30, 2019 at 12:09 pm Reply

    Hi
    We have installed the App in Android. Our server is Htpps and we are having difficulties to proceed. Any tip ?

    • Administrator on February 3, 2019 at 3:17 pm Reply

      Hi Rafa!

      Please, first of all, check your SSL setup using an SSL checker – https://www.sslshopper.com/ssl-checker.html
      If all is OK, then contact us and provide a demo user. We will check what is the issue then.

      Thanks.

  • Juan Ayal on June 19, 2019 at 7:38 pm Reply

    Hello, how does offline mode work for billing and recording payments? I need 3 people to be able to generate invoices in areas where there is no internet connection and also to register payments on the invoices, and then then the device connects to the Internet everything syncs.
    I’m keeping an eye on your answer. Thank you

    • Administrator on June 20, 2019 at 9:26 am Reply

      Hi Juan,

      the offline mode is not available in mERP app.
      If you want to have the app you mention we need to develop a custom one for you.

      Drop us an email on hello@ventor.tech if you are interested in.
      Thanks.

  • Hemangi Rupareliya on March 8, 2021 at 10:30 am Reply

    Hello Guys,

    I am using Licence version of Ventor app. I am facing one issue on ‘Instant Inventory’ menu of Ventor app. This menu doesn’t updates qty. Also there is no selection for lot/serial number.

    Please guide about ‘Instant Inventory’.
    Thanks

    • Vasilij Puntus on March 9, 2021 at 8:28 am Reply

      Hello Hemangi,
      could you please record a video? and send us via email

      Thank you

  • jjhwang77@gmail.com on April 14, 2021 at 2:20 pm Reply

    hello
    We use the shipststion. I want to use multi-picking software. How to connect shipstation?
    thank you

    • Vasilij Puntus on April 16, 2021 at 10:26 am Reply

      Unfortunately Ventor doesn’t support shipstation.
      Please try to search for Odoo – Shipstation connector on Odoo apps store

Leave a Comment:

* - required fields

Ventor app © 2021

Start your free 7-day trial


You’ll receive an email with a link to download the APK after you confirm the address.
We respect your privacy



Cookie Settings